Booking & Cancellation

Booking

Classes at the Yoga x Life Studios can be booked in advance using either our website, or mobile booking application. In order to book a place payment is required and it is not possible for spaces to be put on hold. Classes are always subject to availability with priority given to advance bookings over ‘drop ins’. We recommend booking up to two weeks ahead to avoid any disappointment.

Arriving

The Studios will be open for access from a minimum of 15 minutes prior to the class commencing, please see our OPENING HOURS to check our cafe opening hours. Out of consideration for other students and the teacher please allow good time to arrive. We have ample free parking right outside our front door, wheelchair (and pushchair!) access and on street parking in the surrounding area is free for up to two hours.

When you arrive our reception team should be on hand to check you in. If they aren’t behind the desk they won’t be far away, or it is also possible to check yourself in using the booking app. Please note app check in will only work within a 50metre radius from the studio itself and in the time window between 30 minutes prior to the class starting and 5minutes prior to the class starting.

During cafe hours the reception will remain open, however in the evening the main studio door will be locked at the time of the class commencing. From this point the individual studio entrances will be unlocked for a maximum period of 10minutes and at the teachers discretion in order for late arrivals to make their way into class. If arriving late to session please join on the easiest mat to get to to minimise disruption.

Please turn off or silence all mobile phones and leave your belongings in the spaces provided during class. The Yoga x Life Studio is unable to take responsibility for any items brought onto studio premises so please avoid bringing any unecessary items onto the premesies. Read our full mat etiquette guide HERE

Any left property will be stored for a maximum of one month before being recycled, donated or disposed of appropriately.

Cancellation Policy

Booked classes may be cancelled at no cost until 90mins prior to the class commencing via the website or mobile booking application at no cost. Teachers cannot process cancellations nor can we guarantee cancellations made by email or phone will be received and actioned in time. 

Booked events may be cancelled at no cost until 10 days prior to the event commencing via the website or mobile booking application at no cost.

In case of timely cancellation a credit for the same class type will automatically be refunded to your account with a one month expiration.

In the case of late cancellation (within 90minutes of the start of class), a late cancellation fee of £2.50 will apply.

In the case of a no show which is defined as either cancellation after 5 minutes prior to class commencing, or no cancellation and non attendance, a no show fee of £5 will be automatically applied to your account. 

Please note, classes and events that are free to book may also incur variable non-attendance fees, so please cancel your space at the earliest opportunity if you are no longer able to attend.

Waiting Lists

Full classes offer a waiting list. 

If you are on the waiting list and a space becomes available 90mins or more before the class commences you will automatically be upgraded to attending; an email will be sent confirming your space (please note automated emails may depend on your individual email and marketing preference settings so make sure you have our yogaxlifestudios.com emails whitelisted).

If you are no longer actively waiting for a place, please cancel your reservation at no cost.

After 90mins prior to a class commencing no automatic bookings will occur if a class space opens up, however, you are able to book via the app and we may give you a call to let you know a spot is available.

Studio Classes

Booking, Arriving, Cancellation, Late Cancellation & No Show Fees

Memberships 

Upgrades, downgrades, pauses and cancellations.

In order to make any changes to a membership an email should be sent to managers@yogaxlifestudios.com with a minimum of 7 working days notice.

In order to pause a membership we require a start and end date for the pause period. This can be amended once in place to extend or shorten the paused period however it is not possible to put an open ended pause in place.

Please note, purchasing a new membership will NOT automatically cancel an existing membership.

Cancelling a membership will cancel any future bookings made with the membership so if you are changing from one membership to another it may be necessary to check and remake bookings.